How eXp Supports Agents at Every Level
Success in real estate doesn’t just depend on hustle—it depends on the right support. At eXp Realty, agents are never left to figure things out alone. Whether you’re a new agent launching your business or a seasoned pro scaling a team, eXp offers unmatched systems, training, and people to back you up.
Here’s a breakdown of how eXp Realty supports agents at every stage of their growth.
Expert Care Desk (Real-Time Help When You Need It)
The Expert Care Desk is your front-line support team, ready to assist with anything that might come up in your day-to-day operations.
- Available 24/7 through eXp World, HubSpot chat, email, and phone
- Offers assistance in English, Spanish, and French
- Specialized help lines for Alpha and Premier agents
- “No Busters Hotline” for unresolved or escalated issues
- Connects you directly to the right department or person
Tech Support That Keeps You Moving
eXp’s platform is tech-driven—but you’re never left alone with it.
- 24/5 availability (Sunday 6pm EST – Friday 8pm EST)
- Support for eXp World, kvCORE, SkySlope, Workplace, and more
- Accessible via email, support ticket, or inside eXp World
Onboarding Analysts to Guide Your Start
- Each new agent is assigned a dedicated Onboarding Analyst
- They help verify your license, complete paperwork, and connect you with your broker
- Full onboarding tracker through the eXpert Care Hub
- Live onboarding Q&A support in eXp World
- Regular check-ins to keep things moving
24/7 Broker Support in Every State & Province
- Designated Managing Brokers are assigned to every region
- Daily live office hours in eXp World
- Reachable through the Expert Care Desk and direct channels
- Brokers provide guidance, file review, and local compliance support
Mentorship That Builds Confidence
For new agents, nothing replaces hands-on experience. eXp pairs you with a certified mentor who helps you navigate your first few transactions with real-world coaching.
- Required for agents with <3 deals in the last year
- Covers contract writing, buyer/seller process, negotiation, and professionalism
- Based on the GO! Mentee Curriculum, a proven educational track
- Mentors are incentivized to help you succeed—not just collect a fee
➡️ Understanding the Commission Model
eXp University & Training: Learn from the Best
With over 60 hours of live training weekly, eXp University gives you access to the best trainers and top-producing agents in the industry.
- Fast Start Series, FastCAP, KickStart, and ICON classes
- Team Mastery for leadership development
- YouTube library with Big Agent Meeting, Level Up, The Lab, and Executive Masterclass
- eXp Con, Shareholder Summit, and live in-person events
Sponsor & Peer Support
Your sponsor is more than someone who referred you—they’re your built-in business partner.
- Many provide personal onboarding checklists, tech help, and accountability
- Invite you to private masterminds or team calls
- Help you plug into the broader eXp culture
You also gain access to thousands of active peer groups, masterminds, and local/state communities through Workplace.
eXp World: A Virtual Office That’s Always Open
- Walk into live departments for tech, compliance, onboarding, and training
- Attend team meetings, guest speaker events, and national masterminds
- Connect with brokers, mentors, and peers in real time
- Jump into 1:1 support sessions with the click of a mouse
Final Thought: You’re in Business for Yourself, Not by Yourself
Support isn’t a perk at eXp Realty—it’s a platform. Whether you need help closing your first deal, optimizing your systems, or building a multi-state team, someone (and some system) is ready to help.
Want to experience eXp support firsthand? Connect with your eXp guide for a personalized walkthrough.
🤔 FAQ: Agent Support at eXp Realty
Do I get help even if I’m not part of a team?
Yes. eXp is built to support solo agents, team members, and team leaders equally.
How long does onboarding take?
Most agents are fully onboarded in 3–7 business days if they complete paperwork and license transfer quickly.
Is broker support available on weekends?
Yes. Broker access is available daily via live hours or direct outreach—specific hours vary by region.
Can I reach someone live if I get stuck?
Yes! Walk into eXp World or reach out via the Expert Care Desk 24/7.
What happens after my first few deals?
You graduate from the mentorship program and gain full independence—but you still keep access to training, support, and community.
